We are glad to handle manufacturer's warranty issues for you on items that were purchased from Bent Gate Mountaineering. You are responsible for the cost of shipping items back to Bent Gate Mountaineering for warranty evaluation/service. Please ship items back to us in clean condition as some manufacturers may assess a cleaning charge on soiled items. We suggest you insure the package, and ship UPS or Fed EX. Please include any pertinent information as to what the problem with the item is. The more detailed the information you provide, the better we can serve you.

If an item was purchased through Bent Gate Mountaineering within the last year, we will pay shipping charges to and from the manufacturer for customers within the United States. International customers will be responsible for all shipping costs to and from our store. All customers will be responsible for all shipping charges on any items purchased more than a year ago.  Bent Gate Mountaineering adheres to manufacturer's guidelines, and final decisions will be made only by Bent Gate Mountaineering.

Most* items carry a 30 day money back guarantee! If an item does not fit, or is not what you were expecting, it may be exchanged or returned for a full refund.  Items must be in new condition with original packaging (Please only wear footwear indoors while deciding if it will work for you).  You will be responsible for shipping charges for the exchange or return.  When shipping back, we suggest you insure the package, and ship UPS or Fed EX.

*NOTE: Unfortunately, due to the nature of some products, no returns or exchanges are possible. These products are as follows: Climbing gear, Rope, Webbing, Webbing Products (including but not limited to: harnesses, runners, slings, quickdraws) 

Climbing shoes may be returned or exchanged.

Software may only be returned if in original unopened packaging.

Avalungs may only be returned or exchanged if original protective plastic is intact.

If you have an item that needs to be returned, a Return Authorization IS NOT NECESSARY - Please just insure that the item is within the appropriate return period, AND that it is eligible for return (see Guarantee and/or Warranty for details) then follow these guidelines.   If available, use the Packing Sheet (usually a bright yellow sheet) that accompanied your order.  If this is not available, please include a note with all important return info, including the following:

• Your First and Last Name
• The order number (if known)
• What you would like done (refund, exchange, warranty, etc.)

Ship to:

Bent Gate Mountaineering
Attn: Order # (insert your order number here)
1313 Washington Ave.
Golden, CO 80401